Fireworks City® strives to maintain the highest standards possible in quality and value regarding our products. In the rare event one of our fireworks does not perform as expected we will do everything we can to make things right. Our customer service is our number one priority. In an effort to make things right, we will honor our “no dud” guarantee by replacing the item.


To obtain a replacement for a non-performing item, you must have proof of purchase. All Fireworks City® purchases should come with a receipt. Please take a copy of your receipt to the location of purchase. If you have misplaced your receipt, we must have another form of proof of purchase such as a complete label with a bar code. And, in order to process an accurate replacement, we must know the exact name of each item that did not perform correctly and the location where the item was purchased. Also include a brief description of how the item failed to perform. All items must be used in accordance with all labeling instructions.