THE “NO DUD” GUARANTEE
At Fireworks City, we believe every firework should deliver a spectacular performance. That’s why we stand by our No Dud Guarantee—because nothing should fizzle out when you’re creating unforgettable moments.
Our guarantee ensures that every firework is carefully selected for quality, reliability, and stunning effects. Whether you’re lighting up the sky with soaring aerial bursts, crackling fountains, or dazzling finales, you can trust that your fireworks will ignite beautifully.
If you ever encounter a dud, we’ve got you covered. We’ll work with you to make it right because every celebration deserves perfection. We also provide expert guidance on storage, setup, and safety to help you get the best experience.
At Fireworks City, we’re more than just a fireworks retailer—we’re passionate about making every show unforgettable. That’s why we proudly offer our No Dud Guarantee, ensuring that every firework shines, every launch excites, and every celebration is filled with brilliance.
Shop with confidence, knowing that Fireworks City delivers top-quality fireworks and expert support. When you light up the night, make sure every firework performs exactly as expected.
NO DUD GUARANTEE MEANS WE MAKE IT RIGHT
To obtain a replacement for a non-performing item, you must have proof of purchase. All Fireworks City® purchases should come with a receipt. Please take a copy of your receipt to the location of purchase. If you have misplaced your receipt, we must have another form of proof of purchase such as a complete label with a bar code. And, in order to process an accurate replacement, we must know the exact name of each item that did not perform correctly and the location where the item was purchased. Also include a brief description of how the item failed to perform. All items must be used in accordance with all labeling instructions.
Please use the information on the Contact Us page to send us a letter, email, or Facebook Message with your proof of purchase and the required information above.